Terms of service

Last updated: May 28, 2026

Welcome to JoyeGlasses. These Terms of Service govern your use of our website and your purchase of products from JoyeGlasses.

By accessing our website or placing an order, you agree to these Terms of Service.

1. Online Store Terms

You must be at least the age of majority in your state, province, or country of residence to use this website or place an order.

You agree not to use our products or website for any unlawful or unauthorized purpose.

2. Product Information

We try to display product images, colors, descriptions, sizes, lens options, and prices as accurately as possible.

However, actual colors and appearance may vary depending on lighting, screen settings, photography, and manufacturing tolerances.

Measurements may vary slightly due to production and manual measurement differences.

3. Eyewear and Prescription Products

JoyeGlasses sells eyewear products, including frames and lens options.

If you order prescription lenses, you are responsible for providing accurate, complete, and up-to-date prescription information from a qualified eye care professional.

JoyeGlasses is not responsible for problems caused by incorrect, outdated, incomplete, or improperly entered prescription information.

Our products and website content are not a substitute for professional medical advice, eye examinations, diagnosis, or treatment.

4. Lens Options and Customization

Lens upgrades and customizations may include clear lenses, blue light lenses, photochromic lenses, polarized lenses, tinted lenses, mirror lenses, mercury lenses, single vision lenses, progressive lenses, readers, and other lens options.

Not all lens options are available for every frame, prescription, index, or lens type.

We reserve the right to contact you for clarification or to reject, cancel, or modify an order if the selected lens option is not technically suitable or cannot be safely processed.

5. Pricing and Availability

Prices are listed in U.S. dollars unless otherwise stated.

We reserve the right to change product prices, shipping fees, product availability, and promotional offers at any time without notice.

We may limit quantities or cancel orders if we believe an order contains errors, fraud risk, technical issues, or unauthorized activity.

6. Orders and Acceptance

After you place an order, you may receive an order confirmation email. This confirms that we have received your order, but it does not guarantee final acceptance of the order.

We reserve the right to review, cancel, or refuse any order before fulfillment.

7. Shipping

Shipping times are estimates and are not guaranteed unless expressly stated.

Please review our Shipping Policy for more information about processing times, delivery estimates, customs, duties, and shipping limitations.

8. Returns and Refunds

Please review our Return and Refund Policy before placing an order.

Prescription lenses, customized lenses, lens upgrades, and frames fitted with customized lenses may not be eligible for return unless damaged, defective, or incorrect due to our error.

9. Intellectual Property

All website content, including text, images, graphics, logos, product names, design elements, and website layout, is owned by or licensed to JoyeGlasses and is protected by applicable intellectual property laws.

You may not copy, reproduce, distribute, modify, or use our content without written permission.

10. User Content and Reviews

If you submit reviews, photos, feedback, or other content to JoyeGlasses, you grant us permission to use, display, reproduce, and share that content for business, marketing, and customer service purposes, unless prohibited by law.

You agree not to submit false, misleading, unlawful, offensive, or infringing content.

11. Limitation of Liability

To the fullest extent permitted by law, JoyeGlasses is not liable for indirect, incidental, special, consequential, or punitive damages arising from your use of our website or products.

Our total liability for any claim related to an order will not exceed the amount you paid for that order.

12. Third-Party Services

Our website may use third-party services, including Shopify, payment providers, shipping providers, analytics tools, and marketing services.

We are not responsible for third-party websites, services, policies, or practices.

13. Errors and Inaccuracies

We reserve the right to correct errors, inaccuracies, or omissions, including pricing errors, product descriptions, availability, shipping information, or promotional details.

We may cancel or update orders affected by such errors where permitted by law.

14. Changes to These Terms

We may update these Terms of Service from time to time. The updated version will be posted on this page with a revised “Last updated” date.

15. Contact Us

If you have questions about these Terms of Service, please contact us at:

Email: joyeglasses@gmail.com
Store: JoyeGlasses
Business / Fulfillment Location: Danyang / Zhenjiang, Jiangsu, China