Returns & Exchanges

We want you to feel confident when shopping with JoyeGlasses. If something is not right with your order, please contact us and we will do our best to help.

Return Window

You may request a return within 14 days after receiving your order, subject to the conditions below.

To be eligible for a return, the item must be unused, unworn, undamaged, and in its original condition with the original packaging and included materials.

Prescription and Customized Lenses

Prescription lenses, progressive lenses, tinted lenses, photochromic lenses, polarized lenses, readers, blue-light lenses, lens upgrades, and other customized lens options are not eligible for standard returns unless they arrive damaged, defective, or incorrect due to our error.

Frames fitted with prescription or customized lenses are also not eligible for standard returns unless they arrive damaged, defective, or incorrect due to our error.

Please make sure your prescription details, lens options, frame color, and shipping information are correct before placing your order.

Frame-Only and Non-Prescription Eyewear

Frame-only products or eligible non-prescription eyewear may be returned if they are unused, unworn, undamaged, and in their original condition with the original packaging.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or different from what you ordered, please contact us within 7 days of delivery.

Please include:
- Your order number
- The email address used at checkout
- A clear photo of the item
- A photo of the package if it arrived damaged
- A brief description of the issue

We will review your case and help you with the next steps.

Return Process

Please contact us before sending anything back. Items returned without prior approval may not be accepted.

If your return request is approved, we will provide return instructions.

Return Shipping Costs

Unless the item is damaged, defective, or incorrect due to our error, the customer is responsible for return shipping costs.

Original shipping fees are non-refundable unless the return is caused by our error. JoyeGlasses does not charge a restocking fee for approved returns.

Exchanges

JoyeGlasses does not generally offer direct exchanges.

If you would like a different frame, color, or style, please contact us to request a return for an eligible item and place a new order separately.

Prescription lenses and customized lens orders are not eligible for exchange unless they are damaged, defective, or incorrect due to our error.

Refunds

Once your return is received and inspected, we will notify you whether the refund is approved.

If approved, JoyeGlasses will issue the refund to your original payment method within 7 business days after the returned item has been received and inspected.

Your bank, card provider, PayPal, or other payment service may require additional time to process and post the refund after we issue it.

Order Changes and Cancellations

If you need to change or cancel your order, please contact us as soon as possible.

Once an order has entered processing, lens preparation, customization, or shipping, we may not be able to cancel or change it.

Need Help?

If you have any questions about returns or refunds, please contact us at support@joyeglasses.com with your order number and details of your request.