Returns & Exchanges

We want you to feel confident when shopping with JoyeGlasses. If something is not right with your order, please contact us and we will do our best to help.

Return Window

You may contact us within 14 days of receiving your order if you need help with a return or exchange request.

To be eligible for a return, the item should be unused, unworn, and in its original condition with the original packaging.

Prescription and Customized Lenses

Prescription lenses, progressive lenses, tinted lenses, photochromic lenses, polarized prescription lenses, and other customized lens options are made according to your order details.

Because these lenses are customized, they may not be eligible for standard returns unless there is a quality issue, production error, or incorrect item sent.

Please make sure your prescription details, lens options, frame color, and shipping information are correct before placing your order.

Non-Prescription Frames

Frame-only orders or non-prescription eyewear may be eligible for return or exchange if the item is unused, unworn, and returned in its original condition.

Customers may be responsible for return shipping costs unless the return is caused by our error or a product quality issue.

Damaged or Incorrect Items

If your order arrives damaged, defective, or different from what you ordered, please contact us as soon as possible.

Please include:
- Your order number
- The email address used at checkout
- A clear photo of the item
- A photo of the package if it arrived damaged
- A brief description of the issue

We will review your case and help you with the next steps.

Exchanges

If you would like to exchange a frame for a different color or style, please contact us first.

Exchange availability depends on product condition, stock availability, and whether the lenses were customized.

Order Changes and Cancellations

If you need to change or cancel your order, please contact us as soon as possible.

Once an order has entered processing, lens preparation, or shipping, we may not be able to cancel or change it.

Refunds

Once your return is received and inspected, we will notify you about the approval status of your refund.

If approved, the refund will be processed to your original payment method. Please note that it may take several business days for your bank or payment provider to complete the refund.

Need Help?

If you have any questions about returns or exchanges, please contact us with your order number and details of your request.