Contact Us

Need help with your order, prescription, lens options, or product selection? We’re here to help.

For the fastest assistance, please include as much detail as possible when contacting us.

Email: support@joyeglasses.com
Telephone: +86 177 6875 1212

Email is our preferred contact method for order, prescription, and product support.

Order Support

If you have a question about an existing order, please include:

• Your order number
• The email address used at checkout
• The product name or frame style
• A brief description of your question

This will help us locate your order and assist you more quickly.

Prescription Help

If you need help with your prescription or lens options, you can contact us before or after placing your order.

If available, please include a clear photo or copy of your prescription.

We can help review:

• Prescription type
• SPH, CYL, AXIS, ADD, and PD details
• Single vision or progressive lens selection
• Blue-light, photochromic, tinted, or polarized lens options
• Lens index choices

Please note that our customer service team can help you understand and enter your prescription information, but we do not provide medical or eye-examination services.

Product Questions

If you are not sure which frame or lens option to choose, let us know what you are looking for.

Helpful information may include:

• Face shape or fit preference
• Frame style you like
• Prescription strength
• Daily use, screen use, reading, driving, or outdoor needs

Response Time

Customer service is available Monday to Friday, excluding public holidays.

We aim to respond to customer service emails within 1–3 business days.

Before You Contact Us

Please make sure your email address is correct.

If your question is about an order, always include your order number and the email address used at checkout so we can locate your order quickly.

For information about shipping, returns, refunds, and order policies, please refer to the relevant policy pages on our website.