Contact Us

Need help with your order, prescription, lens options, or product selection? We’re here to help.

Before contacting us, please include as much detail as possible so we can assist you faster.

For order support, please include your order number and the email address used at checkout.

Order Support

If you have a question about an existing order, please include:

- Your order number
- The email address used at checkout
- The product name or frame style
- A brief description of your question

Prescription Help

If you need help with your prescription or lens options, you can contact us before or after placing your order.

Please include a clear photo or copy of your prescription if available.

We can help review:

- Prescription type
- SPH, CYL, AXIS, ADD, and PD details
- Single vision or progressive lens selection
- Blue-light, photochromic, tinted, or polarized lens options
- Lens index choices

Product Questions

If you are not sure which frame or lens option to choose, please let us know what you are looking for.

You can include details such as:

- Face shape or fit preference
- Frame style you like
- Prescription strength
- Daily use, screen use, reading, driving, or outdoor needs

Response Time

We do our best to respond as soon as possible.

During busy periods, weekends, holidays, or order processing times, replies may take a little longer.

Important Reminder

Please make sure your email address is correct when contacting us.

If your question is about an order, always include your order number so we can find your order quickly.