FAQ
Find answers to common questions about JoyeGlasses frames, lens options, prescriptions, shipping, and orders.
Ordering
Can I order glasses without prescription lenses?
Yes. You can order frames with clear non-prescription lenses or choose frame-only options where available.
Available options may vary by frame style.
Can I add prescription lenses to my glasses?
Yes. Many JoyeGlasses frames can be customized with prescription lenses and selected lens upgrades, including blue-light filtering, photochromic, tinted, polarized, and higher-index lens options.
Available lens options depend on the frame, prescription, and selected lens type.
How do I provide my prescription?
Enter your prescription details during lens selection before adding your glasses to the cart.
Please have your prescription and PD ready. If you need help understanding or entering your prescription information, contact us before ordering.
Prescription Lenses
What do OD and OS mean?
OD means right eye.
OS means left eye.
Please make sure your prescription values are entered under the correct eye.
What is PD?
PD stands for pupillary distance. It measures the distance between the centers of your pupils.
PD helps position your lenses correctly in the frame.
What if my prescription does not have CYL or AXIS?
If your prescription does not include CYL or AXIS, leave those fields blank and enter the SPH and PD values exactly as shown on your prescription.
If the lens configurator asks for a value you do not have, or you are unsure how to enter your prescription, please contact us before placing your order.
Do you offer progressive lenses?
Yes. Progressive lenses are available for customers who need distance, intermediate, and near vision support in one pair of glasses.
Please make sure your prescription includes an ADD value if you are ordering progressive lenses.
Lens Options
What are blue-light filtering lenses?
Blue-light filtering lenses are designed for daily screen use and digital comfort.
What are photochromic lenses?
Photochromic lenses darken outdoors and return clearer indoors depending on light conditions.
Do sunglasses support prescription lenses?
Yes. Selected sunglasses can be customized with prescription sunglasses lenses, tinted lenses, or polarized lens options.
Available options depend on the frame and prescription.
What does lens index mean?
Lens index refers to the lens material and how efficiently it bends light.
Higher-index lenses are generally thinner than lower-index lenses for the same prescription and may be recommended for stronger prescriptions.
Available lens indexes vary depending on the frame, prescription, and lens type. The lens configurator will show the options available for your selected frame and prescription.
Shipping
How much is shipping?
Standard shipping to the United States is USD $8.99.
The shipping cost will be shown at checkout before you complete your order.
How long does it take to process my order?
Frame-only or non-customized orders are usually processed within 1–3 business days.
Prescription or customized lens orders usually require approximately 5–7 business days for lens preparation and processing before dispatch.
Complex prescriptions, specialized lens options, or orders requiring additional confirmation may take longer.
How long does delivery take?
Standard delivery usually takes 5–8 business days after dispatch.
This delivery estimate does not include processing time.
For prescription or customized lens orders, total delivery time generally includes both the 5–7 business day processing period and the 5–8 business day shipping period.
Will I receive tracking information?
Yes. Once your order has been dispatched, we will email you a shipping confirmation with tracking information.
Please allow some time for tracking information to become active after the package has been handed to the carrier.
Returns and Exchanges
Can I return prescription glasses?
Prescription lenses, customized lenses, lens upgrades, and frames fitted with prescription or customized lenses are not eligible for standard returns unless they arrive damaged, defective, or incorrect due to our error.
Please review our Return & Refund Policy for complete eligibility requirements before returning any item.
Can I exchange a frame?
JoyeGlasses does not generally offer direct exchanges.
If you would like a different frame, color, or style, you may request a return for an eligible frame-only or non-prescription item and place a new order separately.
Please contact us before sending anything back.
Orders and Changes
Can I change my order after placing it?
Please contact us as soon as possible if you need to change your order.
Once an order enters lens preparation, processing, customization, or shipping, we may not be able to change or cancel it.
What should I do if I entered the wrong prescription?
Contact us immediately with your order number.
If your order has not entered lens preparation yet, we may be able to update the prescription details.
Once lens preparation or customization has started, changes may no longer be possible.
Need More Help?
If you still have questions, please contact us and include your order number or prescription details where applicable.
Email: support@joyeglasses.com
Telephone: +86 177 6875 1212
We aim to respond to customer service inquiries within 1–3 business days.