Shipping policy

Shipping Policy

Last updated: May 28, 2026

At JoyeGlasses, every order is carefully prepared and checked before it leaves our fulfillment center. Please read this Shipping Policy before placing your order.

1. Order Processing Time

Processing time varies depending on the products and lens options selected.

Prescription and customized lens orders may require additional preparation because the lenses need to be prepared, checked, and fitted before shipment.

If your order requires additional confirmation, such as prescription details, lens options, address verification, or payment review, processing may be delayed until we receive the required information.

2. Shipping Destination

At this stage, JoyeGlasses primarily ships to the United States.

We may add more shipping destinations in the future. If your country or region is not available at checkout, we are currently unable to ship to that location.

3. Shipping Method and Cost

For orders shipped to the United States:

Standard Shipping: USD $8.99
Estimated Delivery Time: 5–8 business days after dispatch

Delivery times are estimates and may vary due to customs processing, carrier delays, weather conditions, public holidays, remote locations, or other circumstances beyond our control.

4. Shipping From

Orders are fulfilled from our China fulfillment location.

JoyeGlasses China Fulfillment
Danyang / Zhenjiang, Jiangsu, China

5. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email with tracking information when available.

Please allow some time for tracking information to update after the package has been dispatched.

6. Customs, Duties, and Import Taxes

Orders may be subject to customs duties, import taxes, brokerage fees, or other charges depending on the destination country or region.

Unless otherwise stated at checkout, these charges are not included in the product price or shipping fee and are the responsibility of the customer.

JoyeGlasses is not responsible for delays caused by customs inspections or local import procedures.

7. Incorrect or Incomplete Address

Please make sure your shipping address is complete and accurate before placing your order.

JoyeGlasses is not responsible for delivery failure, delays, or additional shipping costs caused by incorrect, incomplete, or outdated address information provided by the customer.

If a package is returned to us due to an incorrect address, refused delivery, or failure to collect, we may contact you to arrange reshipment. Additional shipping fees may apply.

8. Lost or Delayed Packages

If your package appears to be significantly delayed or lost, please contact us at joyeglasses@gmail.com with your order number.

We will help check the shipping status with the carrier where possible. However, JoyeGlasses is not responsible for delays caused by the carrier, customs, local postal services, or events beyond our control.

9. Multiple Items in One Order

If your order contains multiple items, they may be shipped together or separately depending on product availability, lens processing requirements, and fulfillment arrangements.

10. Contact Us

For shipping questions, please contact us at:

Email: joyeglasses@gmail.com
Store: JoyeGlasses
Business / Fulfillment Location: Danyang / Zhenjiang, Jiangsu, China