Shipping & Delivery

We want your JoyeGlasses order to arrive safely and smoothly. Below is our processing, shipping, and delivery information for orders shipped to the United States.

Processing Time

Processing begins after payment has been successfully received and all required order information has been provided.

Frame-only or non-customized orders are usually processed within 1–3 business days.

Prescription or customized lens orders usually require approximately 5–7 business days for lens preparation, processing, checking, and fitting before dispatch.

Some complex prescriptions, specialized lens options, or orders requiring additional confirmation may take longer.

If we need clarification regarding your prescription, lens options, shipping address, or payment information, processing may be delayed until the required information is confirmed.

Shipping Cost

Standard shipping to the United States is USD $8.99.

The shipping cost will be shown at checkout before you complete your order.

Delivery Time

Standard delivery usually takes 5–8 business days after dispatch.

This delivery estimate does not include processing time.

For prescription or customized lens orders, the total time before delivery generally includes both the 5–7 business day processing period and the 5–8 business day shipping period.

Delivery times are estimates and may vary due to customs processing, carrier delays, weather conditions, public holidays, remote locations, or seasonal shipping volume.

Shipping From and Customs

Orders are fulfilled from our China fulfillment location in Danyang / Zhenjiang, Jiangsu, China.

This fulfillment location is separate from our registered business address.

Orders may be subject to customs duties, import taxes, brokerage fees, or other charges depending on the destination.

Unless otherwise stated at checkout, these charges are not included in the product price or shipping fee and are the responsibility of the customer.

JoyeGlasses is not responsible for delays caused by customs inspections or local import procedures.

Order Tracking

Once your order has been dispatched, we will send you a shipping confirmation email with tracking information.

Please allow some time for the tracking information to become active after the package has been handed to the carrier.

Prescription and Customized Orders

Prescription and customized eyewear orders usually require approximately 5–7 business days for lens preparation and processing before dispatch.

Processing time may vary depending on prescription complexity, lens type, and selected lens options.

Please make sure your prescription and lens information is complete and accurate before placing your order.

If additional information is required, we may contact you before preparing your glasses.

Shipping Delays

Delivery delays may occur due to customs processing, severe weather, carrier delays, public holidays, seasonal shipping volume, or incorrect shipping information.

While JoyeGlasses cannot control delays caused by carriers, customs authorities, or other events outside our reasonable control, we will assist you in checking the shipment status where possible.

Incorrect Shipping Address

Please make sure your shipping address is complete and accurate before placing your order.

If you notice an error, contact us as soon as possible.

Once an order has been dispatched, we may not be able to change the delivery address.

If a package is returned because of an incorrect or incomplete address, refused delivery, or failure to collect the package, additional shipping fees may apply if reshipment is requested.

Need Help?

If you have questions about your order or delivery, please contact us and include your order number and the email address used at checkout.

Email: support@joyeglasses.com

Telephone: +86 177 6875 1212